What devices and browsers support Avista AdvisorCi Online?
PC’s and Apple computers running Chrome, Edge, and Safari are compatible. If using Chrome on a PC, please give the application a few seconds to completely load when making a new projection.
iPads are supported but are not recommended due to the high level of input required from the user
iPhones and Android devices and Firefox are not supported
Why is the acid or caustic dose 0 when a pH adjustment is made?
In order to accurately calculate the amount of acid or caustic needed for a pH adjustment, a feed stream must have bicarbonate and or carbonate in the feed. If the feed stream has 0 for both, then it cannot calculate the acid or caustic needed. Adding 10 ppm of bicarbonate will produce a more accurate brine pH and accurate acid or caustic dose.
What files can be imported?
ADV files from both the legacy desktop application and AdvisorCi Online
PDF files from the legacy desktop application of AdvisorCi
Avista branded water analysis PDF’s
Dupont Wave PDF’s for single stage RO systems
Hydranautics IMS design PDF’s for single stage RO systems
More file types will be added in the future
How do I change units?
Under the account settings menu on the top right of the screen, users can switch between metric units and imperial units (lbs/gals). This will change the units throughout the program.
What do I do if I see this icon in AdvisorCi Online?
This icon means you have been logged out. In order to maintain a high level of security, login tokens are only valid for several hours. Using the program after this time has expired, will require you to log back in. Pressing refresh will relog the user in, if required.
What happens if the graph does not print on the PDF?
Use “Save As PDF” in Chrome, Edge, and Safari to generate the PDF projection.
